[英文]Pronexus IVR助Scripps報(bào)業(yè)集團(tuán)提高效率
Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software

2011/01/05

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that the E. W. Scripps Company, a media company operating 14 newspapers throughout the United States, will standardize on a VBVoice-based subscription system which handles complaints, vacations stops and restarts, delivery confirmations as well as payments.

Efficiency Important in the Newspaper Business

Scripp’s VBVoice implementation started in one Florida-based newspaper in 2002. “Our old system was inflexible and expensive,” describes Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps. After a systems integrator built a new subscription system based on VBVoice, Scripps took over the maintenance and further development of it.

Scripps’s IVR’s usage rate is 57—59% while the old system operated at 32—35%. Recently, other Scripps newspapers have adopted Dr. Lindoo’s IVR thanks to its affordability and effectiveness. By the time the 18-month standardization project is over, the VBVoice-based system is estimated to be handling up to 10,000 calls a day for all the Scripps newspapers. VBVoice has been hugely successful for the sites that use it and Dr. Lindoo expects similar savings for the rest of the group: “The new IVR will save us upwards of $1.5 million per year”. “In a fiercely competitive market like the newspaper industry, VBVoice can help deliver superior customer service while keeping the costs down,” says Jordan Sommerville, Territory Sales Manager for Pronexus.

Technically-advanced Solution

Scripps’ VBVoice-powered touch-tone IVR covers three time zones and plays different greetings based on the local time, taking advantage of multithreading. Over the years, Dr. Lindoo has changed the system several times in response to changes in other systems and in Scripps’ IT infrastructure. “One of the things that I like about VBVoice is its flexibility. Making changes is fast and we get terrific support from Pronexus,” says Dr. Lindoo.

CTI論壇報(bào)道

[英文]如何確保最大化關(guān)鍵任務(wù)IVR系統(tǒng)正常運(yùn)行時(shí)間 2010-12-10

[英文]處理ivr升級(jí)的建議 2010-11-24

[英文]Connect NZ選擇VBVoice重新開發(fā)IVR 2010-11-04

[英文]IVR開發(fā)提示：個(gè)性化你的系統(tǒng) 2010-11-03

熱點(diǎn)專題: 呼叫中心
分類信息: 呼叫中心_與_國外動(dòng)態(tài) 呼叫中心_與_媒體呼叫中心_與_IVR技術(shù) 呼叫中心_與_系統(tǒng)建設(shè)技術(shù)
十堰市| 长垣县| 渭源县| 荔波县| 汪清县| 红安县| 台中县| 安顺市| 西吉县| 荥经县| 毕节市| 洛浦县| 宁阳县| 洛扎县| 扶沟县| 久治县| 包头市| 广水市| 梁河县| 鱼台县| 杭州市| 九江县| 伊宁市| 金寨县| 南澳县| 公主岭市| 抚松县| 衡阳县| 台州市| 拉萨市| 紫金县| 桂平市| 巴中市| 合肥市| 城步| 从江县| 同江市| 阿坝| 突泉县| 乌鲁木齐县| 闵行区|