[英文]處理ivr升級的建議
Advice on Managing IVR Upgrade

Steve Brown 2010/11/24

With the launch of VBVoice 7 many in our customer and partner community are initiating projects to upgrade their IVR applications and upgrade their hardware and software environments. VBVoice 7’s support of Windows 7, Windows Server 2008 and Visual Studio 2010 is the catalyst for many to put a project in place to migrate off of old or unsupported platforms.

Staying current is a good practice. After all, having an IVR system go down and not have the ability to get back into production because of problems in unsupported software or unavailable boards could be a recipe for someone to lose their job!

Upgrading to current platforms is a good business and IT practice, as is having an upgrade plan! Many of our customers are exercising good management practices of taking a deliberate approach to planning the upgrade, and the first step is a plan. The opposite is the so-called “hope” method; i.e., hoping that it all works.

A smooth IVR system upgrade requires a number of good software practices, but it doesn’t have to be too complicated. If your dependencies are small you can manage your project with a spreadsheet. If your dependencies are layered, then use a project management tool. Microsoft Project is an example of a tool that is effective and not too expensive. A few thousand spent in tools and planning is less expensive than being out of operation.

Remember to version your builds! Capturing all the changes you make in software, hardware and telephony environments will help in troubleshooting and will definitely help if you need to get a vendor on the line for support.

From Sales' perspective, we want successful upgrades and happy customers. A good project plan is the start of a successful upgrade.

Remember to plan, test, validate and pilot before you go live!

Advice on Managing IVR Upgrade

CTI論壇編輯

[英文]IVR開發(fā)提示：個性化你的系統(tǒng) 2010-11-03

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

分類信息: CTI文摘_與_CTI平臺技術 CTI文摘_與_IVR技術 CTI平臺技術_與_IVR技術
松江区| 利辛县| 龙川县| 鲁山县| 绥化市| 察隅县| 铁岭市| 来凤县| 兰西县| 潮州市| 凤翔县| 酒泉市| 天水市| 肥东县| 仪征市| 潜山县| 通渭县| 佳木斯市| 景泰县| 永兴县| 南江县| 静海县| 乌兰察布市| 台中市| 广汉市| 湖口县| 吴川市| 福建省| 外汇| 项城市| 柳林县| 太白县| 太谷县| 自治县| 朔州市| 大足县| 井陉县| 浦东新区| 西安市| 哈巴河县| 宜丰县|