[英文]英國電信為印度呼叫中心聽不懂伯明翰伯明罕口音致歉
BT Apology over Indian Call Center's Failure to Understand Brummie Accent
2011/01/26
UK phone provider BT has apologized to Viv Tomkins, a Birmingham customer, after she claimed that the Indian call centre staff could not understand her accent.
"I couldn't believe the cheek of it. I know I've got a Brummie twang but I speak the Queen's English," the Daily Mail quoted Tomkins as saying.
Viv, 59, who was trying a sort out a BT vision bill, was put through to India four times, only to hang up "in despair" everytime.
"I was on the phone each time for ten minutes minimum - I think to people in Mumbai - and got so frustrated because I couldn't understand what some of the people were saying," she said.
"I had to ask their staff to repeat themselves over and over."
"I got so frustrated. I felt like throwing the phone out of the window," Tomkins added.
The final blow came when Charlene Conway, from BT's correspondence centre in Durham, sent a letter blaming HER accent for the problem.
BT has aplogized, and said, "The letter was not intended to cause offence. We have contacted the customer to clarify."
CTI論壇報道
相關閱讀:
平利县|
闵行区|
禹城市|
乐山市|
阿克苏市|
越西县|
青神县|
定结县|
巫山县|
涟水县|
西城区|
海南省|
张北县|
乃东县|
湘乡市|
勃利县|
喀什市|
武汉市|
曲靖市|
巴彦淖尔市|
明溪县|
呼伦贝尔市|
白河县|
沽源县|
建宁县|
永靖县|
宝山区|
社旗县|
绿春县|
抚远县|
宝丰县|
梁河县|
大同市|
禹州市|
光泽县|
太康县|
古蔺县|
离岛区|
丹东市|
武宁县|
石台县|