[英文]Verint Impact360和思科新客戶合作套件集成
Industry-Leading Verint Solutions to Interoperate with Cisco's New Customer Collaboration Suite

2011/02/10

Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization™ suite will interoperate with the latest Customer Collaboration applications from Cisco—including Cisco MediaSense network-based recording; Cisco SocialMiner for proactive social media management; and Cisco Finesse, the company’s new agent desktop.

Verint’s Impact 360 solutions, such as its Impact 360 Quality Monitoring™ and Verint Customer Interaction Analytics™, deliver highly scalable recording and analysis of the interactions that take place between companies and their customers. The combination of Cisco infrastructure and Verint’s software and services allows organizations to gain valuable insights into caller issues, guide customer service agents toward timely first-contact resolution, improve staff productivity and increase customer satisfaction.

Verint has a long-standing relationship with Cisco as an active Cisco Developer Network partner and has worked closely with Cisco deploying innovative workforce optimization (WFO) applications to joint customers around the world for over a decade.

“Verint was an early pioneer leading the way in the deployment of workforce optimization solutions and the recording of customer interactions using Internet Protocol (IP). Today, thousands of customers across the globe benefit from their use of Verint technology on Cisco platforms,” says John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.

CTI論壇報道

[英文]歐迪辦公實施Verint企業(yè)人力資源優(yōu)化軟件 2011-01-25

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Verint Impact 360錄音解決方案 2011-01-20

Verint Impact 360呼叫中心電子培訓解決方案 2011-01-18

熱點專題: 呼叫中心運營管理專欄統(tǒng)一通信
分類信息: 運營管理_與_呼叫中心運營管理_與_國外動態(tài) 運營管理_與_系統(tǒng)建設(shè)技術(shù) 呼叫中心_與_國外動態(tài)
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